Released on: November 27, 2007, 11:11 pm

Press Release Author: Reuben Aitchison

Industry:

Press Release Summary: Aon Risk Services, the UK's largest insurance broker and risk
adviser, is investing heavily in claims advocacy, further strengthening Aon's claims
capabilities.

Press Release Body: Aon Risk Services, the UK's largest insurance broker and risk
adviser, is investing heavily in claims advocacy, further strengthening Aon's claims
capabilities.

Aon has pledged to significantly increase the number of claims management executives
in the Aon Risk Services operation. The roles, which will be based throughout the
UK, will focus on claims dispute resolution. There will also be an emphasis on
managing claims statistics to identify trends and hot spots, to help manage claims
portfolios and assist in risk management. The claims management executives will work
closely with claims support units, which will be established in Birmingham and
Glasgow.

John Bell, head of claims for Aon Risk Services UK, says \"We are anticipating the
need for speedy resolution of liability claims when the Ministry of Justice
proposals are adopted and the changes to our claims model will enable our clients to
benefit from more streamlined claims processes. By improving our claims proposition
now, our clients will be better placed to benefit from the savings in legal fees if
liability can be decided within the reduced timescales. Intermediaries who insist on
being involved in claims administration risk costing their clients money by
introducing unnecessary delays into the process.\"

The move follows on from development work carried out with clients and draws on
arrangements for the majority of clients, who already have direct access to insurers
on standard/non-complex claims.

\"For the past two years, we have had clients dealing direct with insurers. This
strategy has proved successful and we are now rolling it out across all clients for
their benefit. Our new team will ensure that our clients continue to receive a first
class service\", John added.

Aon UK is ranked by A.M. Best as the number one global insurance brokerage based on
brokerage revenues and voted best insurance intermediary, offering classic car
insurance, high value home insurance, entertainment
and media insurance and construction site insurance.


Web Site:
http://www.commercialservices.aon.co.uk/commercialservices/microsites/entertainment/


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